Terms Of Service

Revision: 1.8 | Updated: 05 December 2019


a.) General

1.) By purchasing, you get the digital file(s) of the commission. There is no physical item(s) to be delivered.
2.) Due to the nature of the commission as custom orders, I can’t issue a refund. However, if my work allows me to, I may provide you reasonable amount of minor revisions until you are satisfactory (usually up to three revisions, it can be discussed if more revisions are required – with some extra fees). Please communicate with me if you require more things. I will be more than happy to provide solutions for both of our gains.
3.) In case you can’t provide me image references, I can try to provide designing service. This service has its own fee, outside of the listed fee that I have. Design fee will increase accordingly to the complexity of your description. Note that my natural style is cute and soft, keep this in mind when you wish to commission me designing works.
4.) Without purchasing the Extras, commissioned drawings are strictly for personal use only.
5.) There will be a tiny stamp + year of production on each illustration. I ensure you that this will- in no way- obstruct the overall illustration.
6.) Prices are indicative, the final price may be different depending on the request itself.
7.) Credits will be very appreciated! (Konayachi Han/ Konapple.me).

b.) Ordering

1.) Fill in the form of the commissions accordingly to order.
2.) I will respond to your order (at most 1x24hr) with my confirmation and the total price. I will also let you know about your position in my work queue at the moment of ordering – just in case there are some works already aligning. After you confirm it to be okay, I will send you a Paypal invoice to your email.
3.) I may refuse to work on the commission if I am uncomfortable in doing it. There is no definite list of what I will refuse to draw, I am always open to see your proposal and design references – feel free to send all the needed information to me anyway!
4.) Payment will be upfront. I will be waiting for your full payment before I start working on the commission.
5.) WIP is available upon request by email only.
6.) Depending on the work queue, complexity of the commissions and the quantity of your commissions, the commissions may take from a few days or up to several weeks. If you wish to tighten the deadline, let me know and I will arrange it for an extra fee.
7.) Final preview will be sent in low-res, watermarked. I accept small changes at this point, but I can’t redraw everything from scratch any more unless it is counted as another commission- which I will have to send you an invoice again.
8.) After approval on the final preview, I will share the original file through WeTransfer.

c.) Business

1.) By default, the artist (Konayachi Han/ Konapple.me) is the owner of the commissioned work.
2.) All commissions are purposed solely for personal use. Personal use includes: profile picture, profile banner, PC wallpaper, phone wallpaper, self-print or any use with no profit made.
3.) I also offer upgrades which will allow you to use the commissions more widely:

  • Commercial Use (you can make profit from the commissions) = price + (price x 2)
  • Exclusivity (your commissions will not appear on my website and SNS for n years) = price + (price x (2 x n years)/10)
  • Copyright (ownership transfer) = price + (price x 5)

3.) Commercial Use upgrade provides you perpetual, irrevocable rights over the use of the work. However, it is not ownership transfer. Commercial Use includes: merchandise production, business purposes, anything which will generate profit for you.
4.) Exclusivity upgrade has expiry date based on how many years you purchased it for. Exclusivity will keep your commissions private for certain number of years (n) which will fully depend on how many years do you wish to purchase the upgrade.
5.) For ownership transfer, please include Copyright upgrade with your order. With Copyright upgrade, you gain ownership of the commissions and you will get both Commercial Use and Exclusivity altogether. However, if you still want me to promote your work/ project/ cross-promotion on my SNS, I will gladly do so, just let me know.